Contact Us

We are here to help with product selection, bulk quotes, orders, and technical documentation.

Common Requests:

• Sales & Quotes Bulk pricing, distributor terms, private-label
• Product selection by panel or specimen type (urine, saliva, etc.)
• Bulk pricing, distributor and private-label inquiries
• Order status, tracking, tax-exempt setup
• IFUs, SDS, CLIA/510(k) references, and validation support
• RMA / returns authorization
• Purchase Orders & Accounting: Vendor setup, W-9, invoices, remit-to details.
• Customer Support & Orders Order status, tracking, account or tax-exempt assistance.
• Purchase Orders & Accounting Vendor setup, W-9, invoices, remit-to details.

Business Hours:

• Online store: 24/7
• Phone support: Monday–Friday, 8:00 a.m.–5:00 p.m. ET

Closed on these U.S. Holidays:

• New Year’s Day (January 1)
• Easter Sunday (date varies)
• Memorial Day (last Monday in May)
• Independence Day (July 4)
• Labor Day (first Monday in September)
• Thanksgiving Day (fourth Thursday in November)
• Christmas Day (December 25)
• New Year’s Eve (December 31)