Sales & Customer Service
At UScreen Rapid Tests, our dedicated sales and customer support team is committed to providing unparalleled assistance to prospective customers, ensuring that their needs are met with tailored solutions. Our primary objective is to guide our customers towards making informed decisions that align with their objectives, whether it involves patient care, employee recruitment, maintaining a drug-free workplace, or implementing student athlete testing programs.
Our knowledgeable staff is proficient in discussing the attributes of our extensive product line and addressing frequently asked questions regarding drug and alcohol testing procedures and best practices. We are available Monday through Friday to assist with any inquiries or concerns that may arise, both in the present and in the future. Our commitment extends beyond the initial interaction; we are dedicated to supporting our customers' practices or businesses, fostering mutual success.
As a valued customer, you can expect the following service commitments from us:
- Secure, Online Ordering: Our user-friendly online ordering system is accessible 24/7, providing convenient access to your order history and ensuring a seamless purchasing experience.
- Live Customer Service Support: Our customer service line is staffed by live representatives from 8:30am to 5:00pm Monday through Friday, Eastern Time, ensuring prompt assistance and resolution of any queries you may have.
- Responsive Email Support: We have a dedicated team available daily to respond to emails promptly, addressing your concerns and inquiries in a timely manner.
- Efficient Order Processing: Orders placed prior to 2:00pm are typically shipped on the same day, ensuring expedited delivery of your products.
- Shipment Tracking: Enjoy peace of mind with our shipment tracking service, providing real-time updates within 24 hours of shipping, often on the same day.
- Resolution of Product Issues: Product issues or concerns are logged promptly, and a resolution plan is communicated and implemented within 1-2 days, demonstrating our commitment to customer satisfaction and continuous improvement.
We value your partnership and are dedicated to providing exceptional service every step of the way. Your success is our success.